Timberline Bank

Job Title: Business Banking Specialist I

Department: Retail Sales Team

Salary: $35,275 - $47,725

Status: Non-Exempt

Who We Are

At Timberline Bank, our people are our most valuable asset. We seek qualified employees who enjoy people, are innovative, and who are eager to learn. We, in return, provide opportunities for personal advancement and professional growth. The driving force behind our dedication to providing “Better, Faster, Easier. -Always." experience is the Timberline Team. From the moment you enter the building, we greet you as a person, not an account number- our belief in the value of exceeding customers' high expectations is what makes Timberline Bank a bank here for our community. Our commitment has been and always will be to provide high-quality personalized customer service. With Timberline personal touch, the level of customer support is unparalleled. We want to support you and your financial well-being, whether through your personal or commercial needs. Each customer contributes to the success of our small business. TO US, IT IS PERSONAL.

What We Value

At Timberline Bank, the core of our culture is in the following values. We believe heavily in fulfilling each one of these to the highest degree. Our culture is the foundation of who we are as a team, and as a business.

1. Exceeding Customers’ High Expectations
2. Empowering a Dedicated Team
3. Having Fun While Winning
4. Passionate About our Communities
5. Value Added Resource for our Customers (Trusted Advisor)

Position Summary

The Business Banking Specialist I is a full-time, non-exempt, non-officer position based onsite at our Grand Junction Headquarters. This role requires excellent customer service skills and the ability to work well with the team. In this position, you will act as a personal banker for the branch’s consumer and business customers, supporting their general day-to-day account needs.

Essential Duties and Responsibilities:

• Consistently deliver prompt, courteous and high-quality customer service.
• Identify customer needs, recommend appropriate solutions, and engage in continuous problem solving.
• Maintain strict confidentiality of sensitive customer and proprietary data.
• Assist in resolving customer service issues and ensure timely and satisfactory resolution.
• Serve as the primary contact for morning duties, including customer phone calls regarding ACH returns, non-post items, chargebacks, red flags, VODs, and reviewing or scanning account documentation as required.
• Demonstrate in-depth knowledge of core online banking products and provide troubleshooting support for common issues such as password resets, new account setup, and switch kits.
• Diagnose and resolve technical issues in person, by phone, and via email in a professional, efficient, and timely manner.
• Maintain a strong understanding of consumer banking products and online banking platforms.
• Serve as the primary representative for opening all walk-in personal deposit accounts and assist customers with inquiries regarding bank services.
• Promote non-interest income products, including merchant services, credit card, and related offerings.
• Have a basic knowledge of business accounts to support customer inquiries and referrals.
• Attend and actively participate in required training sessions, including New Accounts, Risk Management, and other assigned programs.
• Meet assigned performance goals (“rocks”) as established by the department supervisor.
• Perform additional duties as skills develop and professional goals are met.

Required Knowledge and Expertise

• High School Diploma or GED.
• Colorado Notary.
• Knowledge of banking services and products to offer solutions to meet our customers’ needs.
• Proven people, communication, prioritization, and organizational skills.
• Team player with a strong, team-focused attitude.
• Maintain a current knowledge of all regulations, including BSA, along with demonstrating a knowledge and understanding of the Bank’s policies and procedures.
• Continuing education to maintain job knowledge.
• Career progression from BBSI to BBSII is based on demonstrated proficiency in all required skills, as well as the successful completion of applicable testing and/or tenure requirements.
• A minimum of six months in the BBSI role is required for advancement consideration.

Key Competencies/Skills

• Be Thorough: Ensure that work is completed thoroughly and correctly; prepare carefully for meetings and presentations.
• Achieve Results: Complete tasks on a timely basis and based on an understanding of priorities.
• Establish and Maintain Personal Credibility: Consistently model behavior that is perceived as responsible, reliable, and ethical.
• Communicate Effectively: Express oneself clearly in interactions with others, both verbally and in writing. Notice, interpret, and anticipate needs and concerns. Ensure that critical information is shared with those who should be kept informed.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Relationship Building: Ability to effectively build relationships with vendors, management, and staff.
• Time Management: Ability to effectively utilize available time for the completion of necessary job tasks.

**Pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules, the salary range above represents the low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Incentives based on Timberline Team goals may also be offered. In addition, Timberline Bank provides a variety of benefits to full time employees, including health insurance coverage, vision insurance, dental insurance, life and disability coverage, 401K plan, paid holidays and paid time off.

Equal Employer Opportunity Statement

Timberline Bank prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. All job requirements in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job descriptions are an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested. OUR COMPANY ADHERES TO A POLICY OF EMPLOYMENT-AT-WILL, WHICH ALLOWS EITHER PARTY TO TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE.