Operations Support Supervisor

Grand Junction, CO

Job Title: Operations Support Supervisor

Status: Non-Exempt

Salary Range: $55,000 - $82,000

Who We Are

At Timberline Bank, our people are our most valuable asset. We seek qualified employees who enjoy people, are innovative, and who are eager to learn. We, in return, provide opportunities for personal advancement and professional growth. The driving force behind our dedication to providing a “Better, Faster, Easier. -Always." experience is the Timberline Team. From the moment you enter the building, we greet you as a person, not an account number-our belief in the value of exceeding customers' high expectations is what makes Timberline Bank a bank here for our community. Our commitment has been and always will be to provide high-quality personalized customer service. With the Timberline personal touch, the level of customer support is unparalleled. We want to support you and your financial well-being, whether through your personal or commercial needs. Each customer contributes to the success of our small business. TO US, IT IS PERSONAL.

What We Value

At Timberline Bank, the core of our culture is in the following values. We believe heavily in fulfilling each one of these to the highest degree. Our culture is the foundation of who we are as a team, and as a business.

  1. Exceeding Customers’ High Expectations
  2. Empowering a Dedicated Team
  3. Having Fun While Winning
  4. Passionate About our Communities
  5. Value Added Resource for our Customers (Trusted Advisor)

Position Summary

The Operations Support Supervisor is responsible for overseeing key operational support functions of the bank while providing leadership, guidance, and subject matter expertise to the Operations Support team. This role ensures the accurate execution of operational processes, resolution of complex exceptions, and compliance with internal policies and regulatory requirements.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. This position requires strong analytical and troubleshooting skills, sound judgment, and the ability to collaborate effectively across departments to resolve operational issues. The Operations Support Supervisor plays a critical role in maintaining operational efficiency, supporting risk management efforts, and ensuring the timely completion of specialized operational tasks.

Essential Duties and Responsibilities:

  • Supervise and provide day-to-day guidance to Operations Support staff, ensuring work is completed accurately, efficiently, and in accordance with bank policies and regulatory requirements.
  • Participate in employee performance management activities including training, coaching, performance evaluations, and workflow coordination.
  • Perform advanced operational troubleshooting and research to resolve complex issues related to deposit operations, transaction processing, and system exceptions.
  • Review and resolve retirement reporting exceptions, ensuring timely research, documentation, and corrective action where necessary.
  • Manage and respond to check verification inquiries, conducting appropriate research and communicating results with internal teams and external partners.
  • Process and review end-of-year corrections, ensuring accuracy and regulatory compliance in customer reporting and records.
  • Provide oversight and assistance with deposit ticket research and corrections, including resolving discrepancies and coordinating with branch personnel as needed.
  • Administer and reconcile CDAR/ICS accounts, including balancing activity, processing transactions, and coordinating the movement of funds through the Promontory IntraFi network.
  • Investigate and resolve Promontory IntraFi file processing issues, working with internal departments and external vendors to ensure accurate and timely processing.
  • Manage B-Notice processing and research, ensuring proper customer notification, documentation, and compliance with IRS reporting requirements.
  • Provide support and guidance to internal departments and branch staff regarding operational procedures, issue resolution, and best practices.
  • Maintain thorough documentation of research, corrections, and exception handling to support audit and compliance requirements.
  • Assist management with operational reporting, process improvements, and the identification of potential risk or efficiency enhancements within operations support functions.
  • Assist with dormant accounts, ensuring proper recordkeeping and adherence to applicable regulations.
  • Support the PDPA processes and assist the team with related tasks, serving as a reliable point of contact as needed.
  • Back-up support for several tasks including: escheatment, COLTAF, savings bond interest reporting, ATM terminal balancing, daily/monthly report reviews, decisioning non-posts and NSFs; processing chargebacks, check adjustments, death reclamations, stop payments and ACH returns.
  • Prepare, edit, and format sensitive documents, reports, and presentations for executive review and external distribution.
  • Administer the bank’s return mail program.
  • Other duties as assigned.

Required Knowledge and Expertise:

  • Strong work ethic, high personal integrity, and willingness to take initiative without prompting.
  • Ability to maintain confidentiality and discretion in all matters.
  • Positive, approachable demeanor with strong interpersonal communication skills.
  • Comfortable working independently and collaborating across multiple teams.
  • Proficient with Microsoft Office (Word, Excel, Outlook); prior experience with banking systems is a plus.
  • High attention to detail and excellent organizational skills.
  • Previous administrative, event coordination, or multi-department support experience preferred.
  • High School Diploma or equivalent.

Key Competencies

  • Dependable Work Ethic: Reliable, punctual, and committed to excellence, regardless of task difficulty.
  • Be Thorough: Ensure that work is completed thoroughly and correctly; prepare carefully for meetings and presentations.
  • Establish and Maintain Personal Credibility: Consistently model behavior that is perceived as responsible, reliable, and ethical.
  • Problem-Solving & Analytical Skills: Strong critical thinking to identify issues and develop solutions, while analyzing data to improve performance.
  • Attention to Detail: Ensures accuracy and thoroughness in all tasks.
  • Communication: Clear, respectful, and effective verbal and written communication with vendors, employees, and customers.
  • Relationship Building: Builds strong connections with vendors, management, and staff.
  • Self-Motivation & Adaptability: Ability to work independently and adapt in a fast-paced environment, while maintaining confidentiality.
  • Organizational Skills: Strong ability to manage multiple priorities efficiently.

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